Intent Classification

# Intent Classification Configuration
# Classify user utterances for chatbot training

annotation_task_name: "Intent Classification"

data_files:
  - "data/utterances.json"

item_properties:
  id_key: "id"
  text_display_key: "utterance"

user_config:
  allow_all_users: true

annotation_schemes:
  - annotation_type: "radio"
    name: "primary_intent"
    description: "What is the user's primary intent?"
    labels:
      - name: "greeting"
        tooltip: "Hello, hi, good morning, etc."
        key_value: "g"
      - name: "goodbye"
        tooltip: "Bye, see you, take care, etc."
        key_value: "b"
      - name: "thanks"
        tooltip: "Thank you, appreciate it, etc."
        key_value: "t"
      - name: "help"
        tooltip: "Request for assistance or information"
        key_value: "h"
      - name: "complaint"
        tooltip: "Expressing dissatisfaction"
        key_value: "c"
      - name: "purchase"
        tooltip: "Wanting to buy something"
        key_value: "p"
      - name: "cancel"
        tooltip: "Wanting to cancel order/subscription"
        key_value: "x"
      - name: "status_check"
        tooltip: "Checking order/delivery status"
        key_value: "s"
      - name: "account_issue"
        tooltip: "Login, password, account problems"
        key_value: "a"
      - name: "refund"
        tooltip: "Requesting money back"
        key_value: "r"
      - name: "feedback"
        tooltip: "Providing feedback or suggestions"
        key_value: "f"
      - name: "other"
        tooltip: "Doesn't fit other categories"
        key_value: "o"

  - annotation_type: "multiselect"
    name: "secondary_intents"
    description: "Any secondary intents present?"
    labels:
      - name: "expressing_urgency"
      - name: "requesting_human"
      - name: "expressing_frustration"
      - name: "asking_for_clarification"
      - name: "providing_information"
      - name: "confirming"
      - name: "declining"

  - annotation_type: "radio"
    name: "sentiment"
    description: "What is the sentiment of the message?"
    labels:
      - name: "Positive"
        key_value: "+"
      - name: "Neutral"
        key_value: "0"
      - name: "Negative"
        key_value: "-"

  - annotation_type: "likert"
    name: "clarity"
    description: "How clear is the user's intent?"
    size: 5
    min_label: "Very unclear"
    max_label: "Very clear"

  - annotation_type: "text"
    name: "entities"
    description: "List any key entities (product names, dates, etc.)"
    required: false

output: "annotation_output/"